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General Questions

What is the SenzeBand and Memorie and how will this help me?

SenzeBand and Memorie is a brain training solution that works together. Regular use of the SenzeBand and Memorie aims at enhancing your cognitive abilities. While you train these skills through the application, the SenzeBand device should be worn concurrently in order to track the brain effort expended while playing and to monitor the progress of your training.

More about SenzeBand:
The SenzeBand is a wearable headband that tracks your brain activity. With its four frontal EEG electrode sensors and two reference sensors, the SenzeBand accurately reads brain signals from the frontal lobe, which is where cognitive functions are managed. Our sensors use highly conductive elastomers, which capture very low frequency signals. We then use algorithms to translate these signals into mental states of relaxation, attention and mental workload, which can be viewed in the Memorie application.

More about Memorie:
Memorie is a mobile application that consists of 15 cognitive games that train various different cognitive functions, namely memory, attention, decision-making, cognitive flexibility and visual-spatial skills. The SenzeBand gives you an added benefit as it shows you how much focus and mental workload you are using during the game, based on the brain activity that it is reading. This gives you a better idea of whether you are really stimulating your brain. The SenzeBand is also used as a brain-computer-interface for 3 games. You can affect these games through the amount of focus that the SenzeBand detects. Through Memorie, you can view your brain signals in separate frequency bands, as well as decipher your mental states and progress reports on your training.

What's included in the Neeuro Package?

The following are included in the Neeuro Package:

1 Neeuro SenzeBand
1 Micro-USB charging cable
1 Memorie game Premium Account loaded with access to all games.

Where can I download the Memorie application?

The Memorie app can be downloaded on the Apple App Store and Google PlayStore. If you are doing a manual search of the app on the App Store or PlayStore, key in “Neeuro Memorie” to search for the app.

The app is compatible with the following devices: Android tablets– Samsung Galaxy Tab4, Note 10.1 and higher / Android devices running Android OS Lollipop 5.0 and above, and Apple tablets – iPad Gen 3, iPad Mini, iPad Air and higher. The mobile phone version will be coming very soon.

Is the SenzeBand safe to use?

The SenzeBand is certified safe to use and non-invasive. For years, brain-sensing technology has been safely used in medical and research institutions to better understand the human brain. The SenzeBand simply measures your brain activity and mental states, with no current or electromagnetic waves being sent into your brain. The Senzeband has been internationally certified with FCC, CE, RoHS and REACH.

Who is this suitable for?

We want a solution that is suitable for as wide an audience as possible, starting from 5 years onwards. However, just as physical exercise won’t guarantee you complete immunity from a heart attack (though we hope it’ll never happen!), we cannot claim that using our solutions can fully cure any mental health issue or spare you completely from cognitive decline.

If you’re hoping to get Neeuro’s SenzeBand and Memorie for someone who already has a cognitive-related ailment or a brain condition, we recommend that you consult your/their doctor first.

What is the science behind brain training?

Research in this field is on-going, and there have been numerous positive results based on certain conditions. We are in the midst of doing our own studies and have compiled a scientific whitepaper and an animated science explainer video for easy understanding. View them here.

Generally, brain training is something that should be targeted and consistently exercised. Think of it this way; if you’re only going to the gym a couple of times per month and doing undirected exercises, you’re most likely not going to see any improvement. Training for only a few hours across a wide variety of brain functions would probably not have any real-world benefits. This is why we recommend that users maintain regular brain training, along with proper diet, exercise and sufficient rest for a balanced and healthy lifestyle.

What are the set-up procedures of the SenzeBand and Memorie?

Once you have received your Neeuro Package, you can follow these steps to set-up and start playing:
Step 1: Download the Memorie application from the Apple App Store or Google PlayStore. Currently, Memorie can only be downloaded on Apple and Android tablet devices (Android – Samsung Galaxy Tab4, Note 10.1 and higher / any Android device running Android OS Lollipop 5.0 and above, and Apple tablets – iPad Gen 3, iPad Mini, iPad Air and higher. The iPhone version will be coming very soon).

Step 2: Ensure the Bluetooth function is enabled on your tablet device. For iOS and Android devices, go to Settings > Bluetooth.

Step 3: Press the power button to switch on the SenzeBand. A static green light indicates the SenzeBand is switched on. A red light indicates the SenzeBand is out of battery and needs to be charged.

Step 4: Open the Memorie application and create or login to your account. In the application, go to Settings > Device > Add Device and follow the instructions to connect to your SenzeBand. For more details on activating your SenzeBand for the first time and upgrading your Basic account to a Premium account, click here.

Step 5: Ensure that your forehead and sensors on the SenzeBand are wiped clean. It is recommended to use non-alcoholic wipes.

Step 6: Place the SenzeBand on your forehead, ensuring the sensors sit around an inch above your eyebrows. Placing the sensors too high above the forehead may result in inaccurate readings or unstable connection.

Step 7: Adjust the back reference sensors such that they are hooked securely behind both ears.

Neeuro FAQ - SenzeBand Frontal View

Frontal View – Ensure the SenzeBand strip sits about one inch above the eyebrows.

Neeuro FAQ - SenzeBand Side View

Side View – Ensure the two reference sensors touch the back part of the ear completely and securely.

Neeuro FAQ - SenzeBand Top View

Top View – Ensure the four front sensors touch the skin on the forehead firmly.

Step 8: To ensure that you are properly connected, under the Memorie application, go to Settings > Device and adjust the SenzeBand until all four indicators on the application turn green, indicating the sensors on the SenzeBand has a good signal in reading your brainwaves. Enjoy using your SenzeBand!

SenzeBand

What is the SenzeBand and Memorie and how will this help me?

SenzeBand and Memorie is a brain training solution that works together. Regular use of the SenzeBand and Memorie aims at enhancing your cognitive abilities. While you train these skills through the application, the SenzeBand device should be worn concurrently in order to track the brain effort expended while playing and to monitor the progress of your training.

More about SenzeBand:
The SenzeBand is a wearable headband that tracks your brain activity. With its four frontal EEG electrode sensors and two reference sensors, the SenzeBand accurately reads brain signals from the frontal lobe, which is where cognitive functions are managed. Our sensors use highly conductive elastomers, which capture very low frequency signals. We then use algorithms to translate these signals into mental states of relaxation, attention and mental workload, which can be viewed in the Memorie application.

More about Memorie:
Memorie is a mobile application that consists of 15 cognitive games that train various different cognitive functions, namely memory, attention, decision-making, cognitive flexibility and visual-spatial skills. The SenzeBand gives you an added benefit as it shows you how much focus and mental workload you are using during the game, based on the brain activity that it is reading. This gives you a better idea of whether you are really stimulating your brain. The SenzeBand is also used as a brain-computer-interface for 3 games. You can affect these games through the amount of focus that the SenzeBand detects. Through Memorie, you can view your brain signals in separate frequency bands, as well as decipher your mental states and progress reports on your training.

Is the SenzeBand safe to use?

The SenzeBand is certified safe-to-use and non-invasive. For years, brain-sensing technology has been safely used in medical and research institutions to better understand the human brain. The SenzeBand simply measures your brain activity and mental states, with no current or electromagnetic waves being sent into your brain. The Senzeband has been internationally certified with FCC, CE, RoHS and REACH.

What is EEG and how does it work?

Electroencephalogram, or EEG, records the brain’s electrical activity through the electrode sensors that make contact with your skin. This electrical activity is then translated into patterns, called brain waves. Read more here.

What’s included in the Neeuro Package?

Included in the Neeuro Package:

1 Neeuro SenzeBand
1 Micro-USB charging cable
1 Memorie game Premium Account loaded with access to all games

Will the SenzeBand be able to fit on my forehead?

The SenzeBand can be extended to different sizes. You can adjust it by pulling out the band that goes over your forehead until the reference sensors fit comfortably at the back of your ears. Make sure the electrode sensors are placed at the centre of your forehead. The SenzeBand fits head sizes with a circumference between 20 to 24 inches (51 to 61 cm).

Is there any scientific basis for the EEG (electroencephalogram)?

Yes. EEG tests can be done to check brain activity and diagnose problems in the brain or in the nervous system. Read more here.

Do I need one SenzeBand for each person in my family, or is this device shareable?

The SenzeBand is shareable, but there will be no individual scores for you to track. Thus, the analytics for that account will not be useful. This is not ideal if you want to track your individual performance accurately. We recommend that you consider adding an extra user login to have more than one person use it. Just leave us a message if you’re interested in getting an extra user login!

What colors does the SenzeBand come in?

We currently only have the SenzeBand in white. However, we would love to hear your feedback on colors you’d like to see in the future, so contact us to let us know!

Is there a minimum device requirement?

It can be used by most Apple iOS and Android devices that support BLE (Bluetooth Low Energy).

Mobile phone models such as:
• Apple: iPhone 4s and higher, iOS 8 and above.
• Samsung S4 and Note II and higher, running Android OS Lollipop 5.0 and above.
• XiaoMi Mi 2 and above, running Android OS Lollipop 5.0 and above.

Tablet models such as:
• iPad 3rd Gen, 4th Gen, iPad Mini, Mini 2, Mini 3, Air, Air 2 and higher, iOS 8 and higher.
• Samsung Galaxy Tab 4 and Note 10.1 and higher, running Android OS Lollipop 5.0 and above.
• XiaoMi Mi Pad and above, running Android OS Lollipop 5.0 and above.

How does the SenzeBand connect to Memorie?

The SenzeBand connects to Memorie via Bluetooth 4.0 LE (Low Energy).

Can I use the SenzeBand together with machines or software besides Memorie?

This is technically possible (our team has tested and played around with using EEG feedback through the SenzeBand to control robots). However, we currently want to focus on a simple, affordable and fun product to help in brain training for a healthier mind. We are open to hear from you if you have any ideas or uses that you would like to see being supported by our platform. Please tell us about it by dropping us an email .

Do I need one SenzeBand for each person in my family, or is this device shareable?

The SenzeBand is shareable, but there will be no individual scores for you to track. Thus, the analytics for that account will not be useful. This is not ideal if you want to track your individual performance accurately. We recommend that you consider adding an extra user login to have more than one person use it. Just leave us a message if you’re interested in getting an extra user login!

Memorie

What is Memorie?

Memorie is a brain training application that should be used with the SenzeBand. It currently contains 15 games (there’ll be more to come!) designed to train different aspects of the brain’s cognitive functions, i.e. attention, memory, cognitive flexibility, visuospatial skill and decision-making. Memorie evaluates your performance, and guides you through the lively games to achieve your desired results. Read more here.

Where can I download the Memorie application?

The Memorie app can be downloaded on the Apple App Store and Google PlayStore. If you are doing a manual search of the app on the App Store or PlayStore, key in “Neeuro Memorie” to search for the app.

The app is compatible with the following devices: Android tablets– Samsung Galaxy Tab4, Note 10.1 and higher / Android devices running Android OS Lollipop 5.0 and above, and Apple tablets – iPad Gen 3, iPad Mini, iPad Air and higher. The mobile phone version will be coming very soon.

What other languages is Memorie available in?

Memorie is currently only available in English. We plan to include other languages as we upgrade, including the following: Chinese (Simplified), Chinese (Traditional), Korean and Japanese.

How often do I need to play the games to see an improvement?

Based on existing research such as the Nature publication [PDF] in 2013, we recommend play to be at least 15-20 minutes per day, with at least 15 hours of training before results should be measured.

Can I play the games in multiplayer mode?

Currently, our games are only available in single player mode, but we do encourage playing them together with your friends and family!

Do I need WiFi to play the games on Memorie?

While you can still play the games without any network connection, your data and scores may not be updated until you tap on a network or wifi.

Scientific Credibility

What is the science behind this? How do I know if this works?

Research in this field is on-going and there have been positive results based on certain conditions. We are in the midst of doing our own studies and have compiled a scientific whitepaper and an animated science explainer video for easy understanding. View them here.

Training for only a few hours across a wide variety of brain functions like in some studies would probably not have any real-world benefits. Think of it this way; if you’re only going to the gym a couple of times per month and doing undirected exercises, you’re most likely not going to see any improvement. Similarly, brain training has to be targeted and consistently done.

Privacy

Is my personal data secured?

Yes. Neeuro takes your privacy very seriously. Our Privacy Policy can be found here.

Still need help? Please write to us and we will get back to you as soon as possible.

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