General Questions

What are the SenzeBand and Memorie and how will these help me?

The SenzeBand and Memorie are brain training solutions that work together. Regular use of the SenzeBand and Memorie aims to enhance your cognitive abilities. While you train these skills through the application, the SenzeBand device should be worn concurrently to track the brain effort expended while playing and monitor the progress of your training.

How will Neeuro be able to help people with deteriorating mental capabilities like Dementia or Alzhiemers’ patients?

Typically, by the time a person visits a doctor for diagnosis, it would have been too late for early intervention. We believe that preventive methods and early detection is of critical importance. While we can’t cure conditions like Dementia or Alzheimer’s, our solution could act as a tool for early detection and to slow down cognitive decline.

How will Neeuro help children to develop their mental capabilities at faster pace?

Our solution enables children to develop their cognitive functions through fun and engaging methods. As cognitive skills such as focus, memory, decision-making, visual-spatial skills and responsiveness serve as the basis of a child’s mental capabilities, continuous brain training to improve these functions could lead to better academic performance as the child learns skills for a higher attention span and how to respond better to problem solving and language, etc.

How long till I see the results?

The results differ from person to person. The intensity and consistency matters, and whether the games were being played properly is another factor. Typically, at least 15 hours of training is required before improvement can be seen.

How do I know that I am/my loved one is improving in a cognitive skill?

Memorie provides progress reports, assessments and analytics that can be tracked over the period the user plays the training games. The user will be tasked to take an assessment at the beginning of the training programme, and that sets a benchmark to compare the results before and after the brain training. Additionally, the daily, weekly and monthly reports of the individual cognitive skills can be viewed to track the incremental progress over time.

Is the SenzeBand safe to use?

The SenzeBand is certified safe to use and non-invasive. For years, brain-sensing technology has been safely used in medical and research institutions to better understand the human brain. The SenzeBand simply measures your brain activity and mental states, with no current or electromagnetic waves being sent into your brain. The Senzeband has been internationally certified with FCC, CE, RoHS and REACH.

Who is this suitable for?

We want a solution that is suitable for as wide an audience as possible, starting from 5 years onwards. However, just as physical exercise won’t guarantee you complete immunity from a heart attack (though we hope it’ll never happen!), we cannot claim that using our solutions can fully cure any mental health issue or spare you completely from cognitive decline.

If you’re hoping to get Neeuro’s SenzeBand and Memorie for someone who already has a cognitive-related ailment or a brain condition, we recommend that you consult your/their doctor first.

What are the set-up procedures of the SenzeBand and Memorie?

Once you have received your Neeuro Package, you can follow these steps to set-up and start playing:
Step 1: Download the Memorie application from the Apple or Xiaomi App Store or Google PlayStore. Currently, Memorie can only be downloaded on Apple and Android tablets and mobile devices (Android – Samsung Galaxy Tab4, Note 10.1 and higher / any Android device running Android OS Lollipop 5.0 and above, Apple tablets – iPad Gen 3, iPad Mini, iPad Air and higher, and iPhone 5 and higher, running on iOS8 and above).

Step 2: Ensure the Bluetooth function is enabled on your tablet device. For iOS and Android devices, go to Settings > Bluetooth.

Step 3: Press the power button to switch on the SenzeBand. A static green light indicates the SenzeBand is switched on. A red light indicates the SenzeBand is out of battery and needs to be charged.

Step 4: Open the Memorie application and create or login to your account. In the application, go to Settings > Device > Add Device and follow the instructions to connect to your SenzeBand. For more details on activating your SenzeBand for the first time and upgrading your Basic account to a Premium account, click here.

Step 5: Ensure that your forehead and sensors on the SenzeBand are wiped clean. It is recommended to use non-alcoholic wipes.

Step 6: Place the SenzeBand on your forehead, ensuring the sensors sit around an inch above your eyebrows. Placing the sensors too high above the forehead may result in inaccurate readings or unstable connection.

Step 7: Adjust the back reference sensors such that they are hooked securely behind both ears.

Neeuro FAQ - SenzeBand Frontal View

Frontal View – Ensure the SenzeBand strip sits about one inch above the eyebrows.

Neeuro FAQ - SenzeBand Side View

Side View – Ensure the two reference sensors touch the back part of the ear completely and securely.

Neeuro FAQ - SenzeBand Top View

Top View – Ensure the four front sensors touch the skin on the forehead firmly.

Step 8: To ensure that you are properly connected, under the Memorie application, go to Settings > Device and adjust the SenzeBand until all four indicators on the application turn green, indicating the sensors on the SenzeBand has a good signal in reading your brainwaves. Enjoy using your SenzeBand!

Where can I download the Memorie application?

The Memorie app can be downloaded from the following links:

Memorie for Tablets
Apple
Android
Memorie for Mobiles
Apple
Android or Xiaomi App Store

If you are doing a manual search of the app on the Apple App Store, Google PlayStore, or Xiaomi App Store key in “Neeuro Memorie” to search for the app.

What's included in the Neeuro Package?

The following are included in the Neeuro Package:

1 Neeuro SenzeBand
1 Micro-USB charging cable
1 Memorie game Premium Account loaded with access to all games.

Is there an available SDK?

Yes, there is an available SDK; please chat with us or send us an email at support@neeuro.com to find out more.

Can the raw data be accessed?

Yes, the raw data can be accessed using the SDK. We would love to find out more about how you want to use the raw data, please chat with us or send us an email at support@neeuro.com to find out more.

SenzeBand

What are the SenzeBand and Memorie and how will these help me?

The SenzeBand and Memorie are brain training solutions that work together. Regular use of the SenzeBand and Memorie aims to enhance your cognitive abilities. While you train these skills through the application, the SenzeBand device should be worn concurrently to track the brain effort expended while playing and monitor the progress of your training.

Is the SenzeBand safe to use?

The SenzeBand is certified safe-to-use and non-invasive. For years, brain-sensing technology has been safely used in medical and research institutions to better understand the human brain. The SenzeBand simply measures your brain activity and mental states, with no current or electromagnetic waves being sent into your brain. The Senzeband has been internationally certified with FCC, CE, RoHS and REACH.

What is EEG and how does it work?

Electroencephalogram, or EEG, records the brain’s electrical activity through the electrode sensors that make contact with your skin. This electrical activity is then translated into patterns, called brain waves. Read more here.

Is there any scientific basis for using EEG (electroencephalogram)?

Yes. EEG tests can be done to check brain activity and diagnose problems in the brain or in the nervous system. Read more here.

What’s included in the Neeuro Package?

Included in the Neeuro Package:

1 Neeuro SenzeBand
1 Micro-USB charging cable
1 Memorie game Premium Account loaded with access to all games

Will the SenzeBand be able to fit on my forehead?

The SenzeBand can be extended to different sizes. You can adjust it by pulling out the band that goes over your forehead until the reference sensors fit comfortably at the back of your ears. Make sure the electrode sensors are placed at the centre of your forehead. The SenzeBand fits head sizes with a circumference between 20 to 24 inches (51 to 61 cm).

Do I need one SenzeBand for each person in my family, or is this device shareable?

The SenzeBand is shareable, but there will be no individual scores for you to track. Thus, the analytics for that account will not be useful. This is not ideal if you want to track your individual performance accurately. We recommend that you consider adding an extra user login to have more than one person use it. Just leave us a message if you’re interested in getting an extra user login!

What colors does the SenzeBand come in?

We currently only have the SenzeBand in white. However, we would love to hear your feedback on colors you’d like to see in the future, so contact us to let us know!

How does the SenzeBand connect to Memorie?

The SenzeBand connects to Memorie via Bluetooth 4.0 LE (Low Energy).

Can I use the SenzeBand together with machines or software besides Memorie?

Yes, this is technically possible. We would love to hear from you to understand how you want to use the SenzeBand. Please feel free to chat with us or email us here.

Memorie

What is Memorie?

Memorie is a brain training application that should be used with the SenzeBand. It currently contains 15 games (there’ll be more to come!) designed to train different aspects of the brain’s cognitive functions, i.e. attention, memory, cognitive flexibility, visuospatial skill and decision-making. Memorie evaluates your performance, and guides you through the lively games to achieve your desired results. Read more here.

Where can I download the Memorie application?

The Memorie app can be downloaded from the following links:

Memorie for Tablets
Apple
Android
Memorie for Mobiles
Apple
Android or Xiaomi App Store

If you are doing a manual search of the app on the Apple App Store, Google PlayStore, or Xiaomi App Store, key in “Neeuro Memorie” to search for the app.

What other languages is Memorie available in?

Memorie is currently available in English, Chinese (Simplified), Chinese (Traditional), Korean and Japanese.

How often do I need to play the games to see an improvement?

Based on existing research such as the Nature publication [PDF] in 2013, we recommend play to be at least 15-20 minutes per day, with at least 15 hours of training before results should be measured.

Can I play the games in multiplayer mode?

Currently, our games are only available in single player mode, but we do encourage playing them together with your friends and family!

Do I need WiFi to play the games on Memorie?

While you can still play the games without any network connection, your data and scores may not be updated until you tap on a network or wifi.

Is there a minimum device requirement?

It can be used by most Apple iOS and Android devices that support BLE (Bluetooth Low Energy).

Mobile phone models such as:
• Apple: iPhone 5 and higher, iOS 8 and above.
• Samsung S4 and Note II and higher, running Android OS Lollipop 5.0 and above.
• XiaoMi Mi 2 and above, running Android OS Lollipop 5.0 and above.

Tablet models such as:
• iPad 3rd Gen, 4th Gen, iPad Mini, Mini 2, Mini 3, Air, Air 2 and higher, iOS 8 and higher.
• Samsung Galaxy Tab 4 and Note 10.1 and higher, running Android OS Lollipop 5.0 and above.
• XiaoMi Mi Pad and above, running Android OS Lollipop 5.0 and above.

How do I read the brain analytics?

In the Analytics section of Memorie, you will find a Know Your Mind section. The most important part of the Know Your Mind feature is its Mental State readings. The readings tell you whether you are relaxed, paying attention, and the amount of mental workload you currently have.

Understanding the graphs in this feature is relatively easy. The white line represents the real-time readings of your attention, relaxation, and mental workload levels. The red line represents the averaged readings. It is recommended to refer to the red line when interpreting your mental states as it represents a smoother version of the white lines and allows for easier interpretation.

The higher the red line goes, the more attention you are paying attention, the more relaxed you are and similarly, the more workload your mind is shouldering (tasks like doing a math problem or trying to interpret what your lecturer just said would require a higher mental workload).

Science of Brain Training / Cognitive Functions

What are cognitive functions?

Put simply, cognitive functions are the ways in which our brain operates. From sensory perception (your face senses), logic and decision making, all the way to emotional self – regulation.

Why are cognitive functions important?

Cognitive functions are important to how we operate and go about our daily lives. Imagine having to live without any of your five senses, or if you lost your ability to remember the faces of your loved ones. The need for cognitive abilities are amplified when it comes to academic work. For example, working memory and attention is needed for math. Research has shown that children with poor mathematic skills lack good working memory.

What cognitive functions do you focus on?

At this stage, we only provide training games for attention, memory, logic, spatial and cognitive flexibility. There are many other types, for example motor skills, language, anticipation, theory of mind, inhibition and emotional self – regulation.

How will Neeuro’s products help train these cognitive functions?

The concept of brain training has been around for a long time. Neeuro has merely used the scientific concepts and gamified them, making it easier for adult and children alike to be interested in training their brains and to do so consistently. By making it fun, it also makes it a less arduous part of their lives. Furthermore, the SenzeBand (utilizing brainwave sensors) can provide a tangible form of assurance that the user has indeed improved his/her cognitive abilities.

Is this scientifically tested/validated?

Research in this field is on-going and there have been positive results based on certain conditions. We are in the midst of doing our own studies and have compiled a scientific whitepaper and an animated science explainer video which can be found on our website, www.neeuro.com.

Training for only a few hours across a wide variety of brain functions like in some studies would probably not have any real-world benefits. Think of it this way; if you’re only going to the gym a couple of times per month and doing undirected exercises, you’re most likely not going to see any improvement. Similarly, brain training has to be targeted and consistently done.

Privacy

Is my personal data secured?

Yes. Neeuro takes your privacy very seriously. Our Privacy Policy can be found here.

Still need help? Please write to us here and we will get back to you as soon as possible.

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