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LIMITED PRODUCT WARRANTY (“Limited Warranty”)

Limited Warranty. Neeuro warrants the Product to be free from defects in materials and workmanship (subject to the terms set forth herein) when used normally in accordance with the official documentation for the applicable Warranty Period from the date of retail purchase from its authorised resellers. If the Product is, or contains, a rechargeable battery, Neeuro does not provide any warranties for the battery life, as all rechargeable batteries can be expected to lose charging capacity over time and this is not considered a defect. Your actual battery life will vary depending on the conditions in which it is used.

Exclusions and Limitations. This Limited Warranty does not cover:

  1. normal wear and tear of Neeuro’s conductive electrodes; this includes four sensors on the front and two reference sensors on the back.
  2. non-Neeuro branded products and accessories, even if packaged and sold with the Product;
  3. problems with and/or damage to the Product caused by using accessories, parts, or components not made by Neeuro;
  4. damage caused by service (including upgrades and expansions) performed by anyone who is not officially acting as an employee, representative or sub-contractor of Neeuro;
  5. claims arising from any unacceptable use or care of the Product, including (without limitation) misuse, abuse, negligence, unauthorized modification or repair, unauthorized commercial use or any operation of the Product outside Neeuro’s recommended parameters;
  6. claims arising from external causes, including (without limitation), accidents, acts of God, liquid contact, fire or earthquake;
  7. products for which Neeuro will not receive payment; or
  8. cosmetic damage, minor cosmetic abnormalities (including minor pixel abnormalities) and normal wear and tear, including (without limitation), scratches, dents and chips.
  9. exceeding fair usage of products monthly of more than 30 hours.

Neeuro does not warrant that the operation of the Product will be uninterrupted or error-free. THIRD PARTY PRODUCTS AND ACCESSORIES PROVIDED WITH THE PRODUCT ARE PROVIDED “AS IS”. You assume the entire risk as to the quality, performance, accuracy and effect of such items, and should any prove defective, you, and not Neeuro, assume the entire cost of all necessary servicing or repair.

Remedies under this Limited Warranty. If an eligible claim on the Limited Warranty is received by Neeuro within the applicable Warranty Period, Neeuro will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; (b) provide Neeuro vouchers of a value equivalent to the retail purchase price of the Product; or (c) exchange the Product with a Product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Neeuro reserves the sole right to determine whether a claim is eligible and/or whether the Product is defective. Where the Product is an “end of life” Product model, Neeuro may (at its sole option) exchange the Product with a functionally equivalent substitute model from Neeuro’s current Product range. Neeuro has the sole option to provide any other type of remedy in addition to or in substitution of the aforesaid remedies. Repaired or exchanged Products shall be warranted free from defects for a period of thirty (30) days after date of repair or exchange (as the case may be), or for the remainder of the original Warranty Period, whichever is longer.

Entire Limited Warranty. ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, ARE DISCLAIMED. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. No Neeuro supplier, dealer, agent, or employee is authorized to alter or extend the terms of this Limited Warranty or to make any representation whatsoever. Neeuro reserves the right to amend the terms of this Limited Warranty at any time without notice.

Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL NEEURO BE LIABLE FOR ANY LOST DATA, LOST PROFIT, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE A PRODUCT, EVEN IF NEEURO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL NEEURO’S LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT. The foregoing limitations will apply even if any warranty or remedy provided under this Agreement fails of its essential purpose.

Help Resources. Before lodging a claim on the Limited Warranty, please review the online help resources at www.neeuro.com. If the Product is still not functioning properly after making use of these resources, please contact Neeuro through the website or email Neeuro at support@neeuro.com or your authorized distributor or dealer. You may be required to assist with the diagnosis process to verify and ascertain any issues which you may be facing with the Product. Service options, parts availability and response times may vary depending on the country in which the Limited Warranty claim is lodged.

How to make a Limited Warranty claim

IF YOU PURCHASED THE PRODUCT FROM A NEEURO RESELLER, PLEASE CONTACT THE NEEURO RESELLER IN REGARDS TO YOUR LIMITED WARRANTY CLAIM.

DO NOT SEND NEEURO ANY PRODUCT WITHOUT A VALID RMA NUMBER.

We advise that you select a method of shipping that is traceable (e.g. UPS, DHL, FedEx). Any expense of claiming under this Limited Warranty will be borne by the person making the claim (including any shipping and handling charges in returning the Product to Neeuro, as well as any applicable customs, duties or taxes in relation to the claim). If the Product is validly returned under the terms of this Limited Warranty, Neeuro will be responsible for postage expenses for shipping the Product back to you (but not any customs charges, duties, or taxes). You are responsible for ensuring that the Product is properly packaged and will bear the full risk of loss or damage for any Product that is returned improperly packaged. Risk of loss or damage in the returned Product only passes to Neeuro when the Product is received by Neeuro and Neeuro shall not be responsible for items lost in transit to us. In the event that the procedure herein is not followed, Neeuro reserves the right to accept the delivery of the Product on such terms that it may determine at its sole discretion.

Returns Not Covered by this Limited Warranty. If Neeuro receives a Product from you that does not meet the requirements of this Limited Warranty, including (but not limited to) a Product that (a) lacks a valid RMA Number, (b) is not accompanied by a valid Proof of Purchase, (c) is no longer covered under the Warranty Period, or (d) does not have a defect covered by this Limited Warranty, you may be responsible for an assessment fee, return shipping and handling fees, and other reasonable fees as may be required by Neeuro prior to the Product being returned to you.

General. This Limited Warranty applies only to the original purchaser of the Product and is non-transferable. This Limited Warranty is only valid in the country where originally purchased. If the Product was shipped internationally by an authorized reseller, the country of original purchase is the shipping point of the reseller. This Limited Warranty is governed by and construed under the laws of the country in which the original Product purchase took place. No Neeuro reseller, agent, distributor, or employee is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

Warranty Period: 12 months

Last Updated: 4 July 2017.

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