Customer Support and Operations Officer

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Job Description

Neeuro is in search of self-starters who are passionate about helping clients. The Customer Support and Operations Officer will be responsible for supporting Neeuro's clients by attending to product queries and problems in a timely and friendly manner. The role also requires the individual to assist other teams in Neeuro with operational requirements such as lead generation, logistics, etc. 

Location

Philippines (Remote)

Key Responsibilities

  • To answer and engage inbound queries from potential partners and B2C clients, suggesting information that could help clients to make further decisions and booking an appointment with the sales team for closing the deal
  • To deal with support requests from clients (both internal and external)
  • Handle product shipment and solutions delivery to Neeuro’s various clients
  • To pro-actively collaborate with prospective and existing users, various product, operations, and business stakeholders within the company to deliver effective service
  • Assist in leads generation of potential partners in Neeuro’s target segments.
  • Give feedback and suggestions on challenges faced either by the client or by the team and propose how we can improve process flows

Requirements

  • Bachelor’s degree
  • At least two years customer service experience; experience in leads generation is a plus 
  • Able to manage multiple clients and tasks in a systematic and timely manner
  • Positive and energetic self-starter who is results driven, able to work autonomously with exceptional collaboration and people skills. Creative thinker is a plus
  • Good general Microsoft office technology skills necessary; having strong CRM systems capability is a plus
  • Good written and verbal communication skills in English and flexibility to adapt to various nationalities. Having proficiency in other languages are a plus


Please submit your resume to hr@neeuro.com